Out of Office Notifications Are...
An accident waiting to happen!
In fact a number of these accidents have already happened. But I'm getting ahead of myself. So, why do I think that they are inherently bad?
Personally, I hate out of office notifications, not because it means that I can't get a reply from the person I sent an e-mail too in the first place, but because they can be misused by not just the person who is 'Out of the Office' but also by the 'Bad Guys and Girls'. Let me explain in more detail, what I mean...
1. Too Much Information
Often when people enable 'Out of Office' they offer too much information; such as when they are going and coming back, and where they are going to. They also often include a second person's details to contact in their absence; including their full e-mail address. This is then often enabled for all incoming e-mail to their e-mail address, which means that not only internal [company/organisation] colleagues are informed, but also, in many cases anyone on the internet that sends them e-mail. The next two points explain in more details why this is a 'bad' thing.
2. Confirmation that your e-mail address exists
As mentioned above, if you enable your 'Out of Office' notification to send an automatic response to all e-mail that is received, you are assisting spammers, scammers and malware authors by confirming that the e-mail address is in use [that makes it worth more]. If you also include another persons details to contact while you are away, then the 'Bad Guys and Girls' can also harvest that to either sell on for profit to others, misuse it themselves, or often both. The end result is more spam, scams and malware arriving in yours and anyone else's inbox that you kindly supplied in your 'Out of Office' notification, I'm sure that they will be quick to thank you for all the extra 'crud' they are now receiving ;-)
3. Physical and Cyber attacks while you are 'away'.
If you are unwise enough to indicate you are on holiday or just out of the country where you normally reside, then the 'Bad Guys and Girls' can do a number of things whilst you are not at home. If they have enough data on you, then you could come back to find your house burgled, full of squatters, vandalised or even worse.
If they don't have access to that level of information then can hack into your personal webspace, social networking and other web sites you may use. They could also perform a 'Joe Job' or a 'DDoS' to discredit you or damage your business or reputation. While you are away they may use your stolen identity to take out loans, credit cards and even mortgages in your name. If they already have some of your financial data, such as bank account or credit card data, you could suddenly find your bank account empty or unathorised charges [and ATM withdrawals] on your debit or credit cards.
In all these cases listed above, this is only likely to happen if you have come to their attention; such as being a thorn in their side, or making life difficult for them, or someone else is willing to pay for the information and/or attacks to take place.
If you don't believe that these things happen, then I can assure you that many of the cyber attacks happen to many of us who work in computer security, especially those that are widely published or who work for anti-malware companies or in law-enforcement.

Figure 1: Too Much Information is an Invitation for Trouble!
4. Bounced Spam
This is the latest way that 'Out of Office' notifications can be mis-used and it affects all of us who are already on spammers/scammers and malware authors lists (or soon will be).
Here is the scenario:
The Bad Guys or Girls sign up for a free webmail account, at say, Google, Yahoo, Live, etc. and then enable the 'Out of Office' feature. They then place the spam message they want to distribute in the 'Out of Office' e-mail body.
Next, the spammer sends this new webmail account with the enabled 'Out of Office' feature, lots of e-mails using spoofed 'From:' addresses so that the 'Out of Office' reply will be sent to the intended victim [the spoofed From: address].
Why do this? Well, e-mail sent from this booby-trapped spamming webmail account will contain anti-spam header information, such as DKIM, DomainKey, Sender ID or any of the other similar systems, which means that the mail server that deals with the intended victims email will be more likely to let the spam through as it has come from a trusted source.
This is now easier for the spammers to do, as the CAPTCHA systems used by Yahoo and Googlemail have been cracked; so that they can now automate the creation of these 'trusted' 'Out of Office' spam relays.

Figure 2: Out of Office Spam Setup
So, next time you go to enable your 'Out of Office' feature, think carefully about what information you provide, and if you can do not enable the respond to internet address option, as you may live to regret it!
Labels: all, life, malware, scams, social-engineering, social-networks, spam
















